Shipping Information

We now offer the homeowner, do-it-yourselfer, and fence companies wholesale pricing over the Internet and shipping is free for all Aluminum orders based on zones.* (arbors, trellises, signs, and mailbox post are shipped for free!).

NOTE: Internet Orders will see Vinyl Solutions, Inc. on their Credit Card Statement.

* Free Shipping Zones:
for Jerith Aluminum Fence
at
$ 2,000 East Coast
(ME, NH, VT, MA, RI, CT, NY, NJ, PA, MD, DE, DC, VA, WV, OH, NC, SC, GA, TN, KY, IN, IL, MI, WI)
$ 3,400 Mid
( FL, AL, MS, LA, AR, MO, IA, MN)
$ 6,750 West Cost
(ND, SD, NE, KS, OK, TX, NM, CO, WY, MT, ID, UT, AZ, NV, CA, OR, WA)

ASK US ABOUT OTHER OPTIONS!

 If the fence order is to a residential address you will have a residential delivery fee of $ 100.00 added to your order due to the high cost to deliver to residential addresses. The free shipping is included for the lower 48 states based on zones - Alaska and Hawaii are not included. If you live in Alaska or Hawaii - please e-mail us and we will calculate shipping for you. If you need items that we can send via UPS - please e-mail us and we will quote the shipping cost for you.

Vinyl Arbors and Trellises are usually sent within 10 business days of the order. Some of the larger Garden Products are sent via common carrier and will take 10 to 15 business days to ship.

Your order will be coming to you directly from our manufacturing facility. It will be necessary for you or your representative to be on site at the time of the delivery to help unload the truck. (Most Vinyl Arbor's and Trellises come directly from the manufacturer via UPS in boxes) Our trucking companies typically call before arriving to arrange a day and time for delivery.

Most shipments are typically delivered on pallets. The pallets are typically broken open to be offloaded by hand or you can use a forklift. Most residential deliveries will need to be offloaded by hand. Depending on the size of your order - you must have another person(s) to help unload the truck. The driver is only responsible to get the order to the end of the truck. It is the recipients responsibility to remove it. This only applies to Common Carrier Freight deliveries not any order that can be sent via UPS.

The Aluminum sections come pre-assemble

After the materials have left our facility it is the trucking company's responsibility to get it to you in good condition. Any shortage or damage must be noted on the bill of lading at the time of delivery. Vinyl Solutions, Inc. is not responsible for any damage or shortage caused by the delivery company. If customer requests incurs additional overtime, incurs a re-delivery fee, or uses other optional service from shipper, customer must contract these services directly with shipper and pay driver at time of delivery. In compliance with DOT guidelines, shipper only guarantees product to be free from damage when the truck drives onto the customers property. Customers are responsible for unloading the truck and assume full liability for damage to material while unloading - even if driver assists. Customer understands that each trucking company provides insurance for damaged or shorted material while in transit. Problems are rare, but if they do occur, sign and mark the problem on the Bill of Lading. An insurance adjuster will be assigned in your area and you will be notified of the steps being taken. Make all claims promptly. Frequently an inspector will be sent out to see the damage or to note a shortage. It is the customer's responsibility to seek reimbursement from the trucking company for any damages or shortages. Vinyl Solutions, Inc. will always try and help our customers any way we can.

Do not return goods to Vinyl Solutions, Inc. without first securing written permission from us and a return number. We will not accept returns without a return number. Do not instruct the carrier to return shipments when they arrive or you will be subject to a 20% minimum restocking fee plus actual freight charges, even if those charges were included in the original purchase agreement. Authorized returns that are due to no error on our part will not be credited back the actual freight charge to you. Vinyl Solutions, Inc. does not pay the return freight on any return that is not due to an error on our part. Some items are not returnable. See our Return Policy for full details.