Return Policy

We will accept most any item we sell as a return for credit less shipping and restocking costs within 30 days of receiving the product(s), except specially fabricated and special order items listed below. After 30 days, the product's manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges. Please read the full explanation below for exceptions and conditions.

How To Return Item(s)
All returned items must have an RMA number. Mark the RMA number clearly on the outside of the package or on the shipping label. COD return shipments will not be accepted. Call 888-348-4695 always before returning an item.

You must return the item(s) in its original condition and in its original store presentation box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. Refund will be adjusted for missing instruction manuals, original packaging materials or in an otherwise un-sellable condition.

Amount of refund
Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge. Restocking fees apply to most returns. Merchandise that is accepted for return to stock can incur a 20% to 50% restocking fee of the gross material cost to cover the handling, inspection, repacking and recoating of the goods. The minimum charge for any return is $ 125.00 plus outbound freight charges paid by Outdoor Solutions Co., Inc.

Refused shipments at time of delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 888-348-4695. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.

Special orders
Any order that is considered special fabrication is not returnable and therefore not refundable, unless the product is damaged or not built as ordered. This includes gates, ornamental aluminum fence, vinyl fence, and customized work of any kind. Only products that are advertised as our standard product line can be accepted for returns.

Pricing Errors and Omissions
As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price.  We work hard to avoid these errors, but they can happen.  If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible.  Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.